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Webinar- De-escalation Skills for Workplace Conflict

July 20, 2021 | 10:00 am — 11:00 am


Handling & resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors & managers face. Many are not equipped to handle the urgency or the intensity of the situation.
At a time when emotions run high and positive outcomes are critical, it is imperative that safety leaders develop new skills and strategies for de-escalating challenging situations.
In this webinar, attendees will:

  • Learn the top 5 non-verbal strategies to de-escalate
  • Discover 3 tips to navigate challenging conversations
  • Learn the Secret Power Phrases that almost always work
  • Identify the signs that an attack is imminent
  • Learn how to handle unforeseen emotional outbursts


July 20, 2021


10:00 am — 11:00 am


Webinar Series