Handling & resolving conflicts that arise in the workplace is one of the toughest challenges that supervisors & managers face. Many are not equipped to handle the urgency or the intensity of the situation.
At a time when emotions run high and positive outcomes are critical, it is imperative that safety leaders develop new skills and strategies for de-escalating challenging situations.
In this webinar, attendees will:
- Learn the top 5 non-verbal strategies to de-escalate
- Discover 3 tips to navigate challenging conversations
- Learn the Secret Power Phrases that almost always work
- Identify the signs that an attack is imminent
- Learn how to handle unforeseen emotional outbursts